Terms & Conditions

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In these Terms & Conditions, “the Client” (you) refers to the person or entity commissioning the work, and I, Rani Temmink, founder of RAANII Illustration & Design, will be referred to as the “Designer.” 

The Client can terminate this agreement before the deposit has been paid. Once the client pays the deposit & the designer starts working on the project, the deposit is non-refundable and the client will not be entitled to a refund.

The Client can terminate this project by providing no less than 5 working days written notice to the designer. If the client wants to terminate this agreement for any reason, the client will be expected to settle any final payments for work already done by the designer which will be given in writing to the Client. The client will not be entitled to a refund. If the contract is terminated by the Client, all work legally belongs to the Designer unless otherwise agreed by the Designer. The client is not permitted to recreate the same design or ideas with any other Designer.

The client will be charged for any design work completed up to that point if the project must be suspended due to unforeseen situations in business or personal matters.

If the following circumstances arise the Designer can terminate the project immediately:

- The Client fails to respond to the Designer emails or messages for 5 working days without notice.

- The initial design scope/style/creative direction agreed by the Client changes

- The Client fails to pay the invoice by the due date

- The Client is rude, disrespectful or makes offensive comments towards the Designer

- The Client has received several design options and solutions, but the Client is still dissatisfied and a resolution is not deemed attainable by the Designer.

In the unlikely event that the Designer falls ill, becomes unwell, or sustains an injury, rendering them unable to complete the work by the due date, the Client and Designer will mutually agree on the project’s status and deliverables. If the agreed-upon time-frame is not acceptable to the Client, they have the option to terminate the project. In the event that no design work has been completed due to these unforeseen circumstances, the Client will receive a full refund of their deposit. The Client will also be billed accordingly for any work completed by the Designer up to that point.

If payment is not received within 14 days of the invoice date, the Designer reserves the right to pursue legal action, with all associated costs being the responsibility of the Client.

Unless the Client and the Designer have reached a different agreement, the Designer provides a process as outline in the proposal, which grants the Client one initial concept idea, subject to the revision as stated in the proposal. If the Client requires additional revisions or if the Designer deems the work more complex than originally defined, extra charges will apply, and the Client will receive written notification of such charges.

The Client hereby agrees to the following:

The Client must turn up to all planned video calls and meetings on-time. If the client cannot make the appointment they must let the Designer know within 24 hours of the date. Failure to do so will push the project due date back and may result in project termination.

The Client accepts responsibility for proof reading all design materials, and the designer disclaims any liability for any faults or inaccuracies in the delivered deliverables. Once the project is complete and invoices have been paid, there will be an extra fee if the Client finds a mistake and requests revisions.

The Client acknowledges that the Designer is not an expert in all cultures, belief systems, and symbolism. If the Client becomes aware of any symbolism, meaning, or connotations within the design that were not previously disclosed and that they find objectionable, the Client must promptly notify the Designer in writing, specifying the concerns. The Designer will work to address and modify the design during the design process to resolve the issues without additional cost to the Client. However, once the project has been signed off by the Client and the final payment has been made, any subsequent concerns related to unintentional symbolism or meaning will be subject to additional costs for the Client, and the Designer shall not be responsible for post-sign-off modifications or revisions related to such concerns.

The Client must provide feedback on designs sent by the designer within 3 days & failure to do so willpush the project due date back and may result in project termination. If the designer has to chase the Client more than 3 times and they fail to communicate the contract will be automatically terminated and all payments for completed work will be billed directly to the Client.

The Designer cannot transfer font licenses to the Client. The Client must purchase and pay for their own font licenses to use it commercially. It is not the Designer’s responsibility to pay or provide the font file to the Client.

The Client is in charge of organising their timetable, and any delays brought on by this are not the Designer’s fault. the Client requires more work, or resumed work, to be completed on a rush order that results in the designer making accommodations in their schedule that go beyond typical work hours, then there will be an additional charge at a rush rate, and only accepted based on the designer’s availability. The cost for a rush order will be disclosed in written form to the Client.

 Until final payment has been made by the Client, the Designer has full ownership rights of all designs and concepts and the Client has no rights to use the designs elsewhere.

Any and all confidential information communicated with the Designer during the term of this Contract will remain the property of the Client. The designer is not the owner of this confidential information and is not permitted to use it for any purpose other than providing graphic design and illustration services. Following project completion & full payment the Client will gain access to the final design deliverables and any related materials.

The Client acknowledges that the copyright to the final deliverables shall remain with the Designer unless explicitly agreed otherwise in writing. The Client is granted a non-exclusive license to freely use the final deliverables for their intended purpose(s).

Unused concepts, ideas, materials, logos and designs created during the process and which are not included in the final deliverables, remain the full ownership of the Designer & cannot be shared or used by the Client.

 Any damages resulting from any provision of this agreement, including but not limited to lost revenue, anticipated profit, lost business, or delay expenses, shall in no event be the responsibility of either party to the other party or any third party.

For any and all claims arising under this agreement, the Designer’s total liability to the Client shall not exceed the total amount of the fees actually paid by the Client and received by the Designer under this agreement.

The Designer shall not be liable for any damages, costs, or expenses, including legal fees, arising from or related to the presence of unintentional symbols or meanings within the design.

Extra deliverables added will be regarded as outside the project’s scope. The Client will need to provide this in writing, and there will be an extra charge

The Designer has the right to decline any additional work requested by the client.

The Designer maintains the right to change the deadline to account for the project’s expanded scope if it is decided to add more work to the initial project and deliverables.